Welcome to the Fresh Vegetables Help Center. We’re here to ensure your shopping experience is smooth, convenient, and satisfying. Below you’ll find answers to frequently asked questions and helpful resources.
1. Placing an Order
Q: How do I place an order?
A: Simply browse through our categories, add the desired fruits and vegetables to your cart, and proceed to checkout. You can place an order via freshveggmart.com.
Q: Can I schedule a delivery time?
A: Yes! During checkout, you can choose a preferred delivery time slot based on availability in your area.
2. Payment & Billing
Q: What payment methods are accepted?
A: We accept UPI, debit/credit cards, net banking, and COD (Cash on Delivery) in selected areas.
Q: Is online payment safe?
A: Absolutely. All transactions on freshveggmart.com are encrypted and processed through secure payment gateways.
3. Delivery Information
Q: Where do you deliver?
A: We currently serve selected PIN codes. Please enter your PIN code on the checkout page to check availability.
Q: When will my order be delivered?
A: Orders placed before 5 PM are usually delivered the same or next day. Delivery time slots are visible during checkout.
Q: What if I miss the delivery?
A: Our delivery agent will attempt to contact you. If unreachable, the order may be rescheduled or cancelled.
4. Order Issues
Q: What if I receive damaged or spoiled items?
A: Please inform the delivery agent immediately or contact us at support@freshveggmart.com within 2 hours of delivery. We will arrange a replacement or refund.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled up to 2 hours before the scheduled delivery time by contacting our support team.
5. Refunds & Returns
Q: What is your return policy?
A: Returns are accepted only at the time of delivery for spoiled, damaged, or incorrect items.
Q: How do I request a refund?
A: If your return is approved, your refund will be processed within 5–7 business days to your original payment method.
6. My Account
Q: Do I need to create an account to order?
A: While guests can browse, placing an order requires an account for order tracking and communication purposes.
Q: How do I reset my password?
A: Click on “Forgot Password” on the login page and follow the instructions to reset it.
7. Other Questions
Q: How can I contact customer support?
A:
Email: support@freshveggmart.com
Phone: +91-XXXXXXXXXX
Chat: Use the chat icon on the bottom right of the website (coming soon)
Still need help?
No worries! Our support team is happy to assist.
Reach out to us → Contact Us
